Privacy Policy
Nice Pet’s Sàrl — www.nice-pets.ch
Version of 11 September 2026 — in force from the launch of the website
1. Controller
The controller within the meaning of the Federal Act on Data Protection (FADP) is:
Nice Pet’s Sàrl
Chemin de la Chenalettaz 8
1806 St-Légier-La Chiésaz, Switzerland
Company ID (UID): CHE-271.309.860
Email: info@nice-pets.ch
Phone: +41 79 478 32 91
2. Scope and applicable law
2.1 This policy describes what personal data we collect when you visit our website www.nice-pets.ch, open an account, place an order or contact us, for what purposes we process it and to whom we disclose it.
2.2 Our processing is subject to the Federal Act on Data Protection (FADP) and its Ordinance (DPO). Where the EU General Data Protection Regulation (GDPR) applies — in particular to our deliveries to the Principality of Liechtenstein, a member of the European Economic Area, and to deliveries to the European Union — we also comply with its requirements.
2.3 We process only the data necessary for the purposes described below and do not keep it longer than necessary.
3. Data we process
Depending on how you use our website, we may process:
| Category | Examples |
|---|---|
| Identification and contact data | Surname, first name, company name, billing and delivery address, email, phone, language |
| Account data | Username, password (encrypted), customer type, assigned price list, preferences |
| Order and billing data | Items ordered, quantities, amounts, invoices, order history, returns, complaints |
| Payment data | Payment confirmation, transfer reference, IBAN in the event of a refund. We do not store any full credit card numbers: card payments, where offered, are processed directly by the payment service provider |
| Business data | Company ID (UID), VAT no., proof of business activity for business accounts |
| Communication data | Content of your emails, customer service requests, newsletter subscriptions |
| Technical data | IP address, browser and device type, operating system, pages visited, date and time of access, referring website |
Mandatory fields are marked in the forms. Without this data, we cannot process your order or open your account.
4. Purposes of processing
We process your data to:
- perform the contract: process and confirm your order, collect payment, arrange delivery, handle returns, refunds and warranty, maintain your customer account;
- fulfil our legal obligations: invoicing, VAT, retention of accounting records and vouchers for 10 years (Art. 958f CO), product-related obligations;
- communicate with you: answer your questions, inform you of the status of your order, send you contractual documents;
- ensure security: prevent fraud, abuse and unauthorised access, ensure the stability and security of the website;
- improve our offering: traffic and usage statistics, in aggregated form wherever possible;
- send you marketing information, within the limits of section 6 below.
We make no automated individual decisions within the meaning of Art. 21 FADP and carry out no high-risk profiling within the meaning of Art. 5 let. g FADP.
5. Cookies and similar technologies
5.1 Our website uses cookies, i.e. small files stored on your device.
- Strictly necessary technical cookies ensure the website works: session, cart, account login, language choice, security. They cannot be disabled without making the website unusable.
- Audience measurement cookies help us understand how the website is used.
- Any marketing cookies are set only with your consent.
5.2 You can configure your browser at any time to refuse or delete cookies. Blocking technical cookies may prevent the shop from working properly.
5.3 Details of the cookies used and, where applicable, the management of your consent are available from the website's cookie banner.
6. Newsletter and marketing communications
6.1 You receive our newsletter only if you have subscribed to it. Each mailing contains an unsubscribe link; unsubscribing is immediate and free of charge.
6.2 If you are already a customer, we may send you information about products similar to those you have purchased; you may object to this at any time, free of charge, at info@nice-pets.ch (Art. 3 para. 1 let. o UCA).
6.3 Order-related messages (confirmation, invoice, shipping notice, information about a return) are not advertising and are sent regardless of any subscription.
7. Recipients and processors
We do not sell or rent your personal data. We disclose it only where necessary, to the following categories of recipients:
| Recipient | Role | Location |
|---|---|---|
| Odoo SA | Publisher and host of our website, online shop and ERP (management of contacts, orders and invoices) | Belgium / European Union |
| Infomaniak Network SA | Hosting of the nice-pets.ch domain and mailboxes | Switzerland |
| Carriers (Swiss Post and logistics partners) | Shipping and parcel tracking | Switzerland |
| Payment providers and bank | Collection, refunds, payment reconciliation | Switzerland / European Union |
| Fiduciary and auditor | Accounting, VAT, year-end closing | Switzerland |
| Authorities | Only where required by law or by court order | Switzerland |
Our processors are bound by contract: they may process your data only to perform their assignment, are bound by confidentiality and must ensure an appropriate level of security (Art. 9 FADP).
8. Disclosure of data abroad
8.1 Some of our providers, in particular Odoo SA, process and host data in Belgium (Odoo SA, servers located in the European Union). The Federal Council recognises that this country ensures an adequate level of data protection (Art. 16 para. 1 FADP, Annex 1 DPO).
8.2 Should data be transferred to a country without an adequate level of protection, we would rely on recognised safeguards, in particular the European Commission's standard contractual clauses in the version recognised by the Federal Data Protection and Information Commissioner (Art. 16 para. 2 let. d FADP).
9. Retention period
- Order data, invoices and accounting vouchers: 10 years from the end of the financial year, in accordance with Art. 958f CO.
- Customer account: for as long as the account is active, then 24 months after the last activity or until you request deletion — this period covers the statutory warranty period (2 years), subject to longer statutory retention periods.
- Correspondence with customer service: 2 years from closure of the request.
- Newsletter subscription data: until you unsubscribe, after which only proof of unsubscription is kept.
- Technical server logs: normally no more than 12 months.
At the end of these periods, the data is deleted or anonymised.
10. Data security
We take appropriate technical and organisational measures to protect your data against loss, unauthorised access, alteration and disclosure: encryption of connections to the website (HTTPS/TLS), per-user access rights management, passwords stored in encrypted form, regular backups, authentication of accounts with extended rights.
However, no transmission over the internet is completely secure. We advise you not to send us sensitive information through an unsecured channel.
11. Your rights
Within the limits of the FADP, you have the right to:
- obtain information about the data we process about you and receive a copy of it (right of access, Art. 25 FADP);
- have inaccurate data rectified (Art. 32 FADP);
- request the deletion of your data or the cessation of processing, where no legal or contractual obligation prevents this;
- object to processing, in particular to direct marketing (Art. 30 para. 2 let. b FADP);
- receive your data in a common electronic format or have it transferred to a third party (portability, Art. 28 FADP);
- withdraw your consent at any time where processing is based on it, without affecting the lawfulness of processing carried out before.
To exercise these rights, write to us at info@nice-pets.ch or to the address given in section 1. We may need to verify your identity before replying. We normally reply within 30 days.
Exercising your rights is free of charge. It may be restricted in cases provided for by law, in particular where overriding interests of third parties so require.
12. Right to lodge a complaint
If you believe that the processing of your data does not comply with the law, you may contact the:
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1, 3003 Bern — www.edoeb.admin.ch
We would, however, invite you to contact us first: most matters can be resolved directly.
13. Links to third-party websites
Our website may contain links to third-party websites (manufacturers, social networks, partners). We have no influence over their data protection practices and accept no liability in this respect. Please consult their own privacy policies.
14. Children's data
Our shop is not aimed at children and we do not knowingly collect data about persons under 16. If you are the legal representative of a minor who has sent us their data, contact us to request its deletion.
15. Changes
We may amend this policy to reflect changes in our processing or in the legal framework. The version published on this website is authoritative; the date at the top of the document shows the last update.
16. Contact
Nice Pet’s Sàrl
Chemin de la Chenalettaz 8, 1806 St-Légier-La Chiésaz, Switzerland
info@nice-pets.ch — +41 79 478 32 91